Privacy Policy

Last updated: 6th May 2025

At Botanical Weddings, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

1️ Who We Are

Botanical Weddings (referred to as “we”, “our”, or “us”) provides sustainable wedding decor and plant rental services. We are based in the UK and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any questions about this policy or your data, please contact:

Data Controller: Stephanie Caine

Botanical Weddings at Löv Leaf
28 Church Street
Hereford
HR1 2LR

hello@botanicalweddings.co.uk

2️ What Data We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Event or wedding details
  • Payment details (processed securely via third-party providers)
  • IP address and browsing behaviour (via cookies and analytics)
  • Any personal information provided through contact forms, email, or social media

3️ How We Collect Your Data

We collect data in the following ways:

  • When you complete a contact or enquiry form on our website
  • When you email us or communicate directly
  • When you sign up for our mailing list
  • When you purchase or book services with us
  • Automatically via cookies and similar technologies (see our Cookie Policy)

4️ How We Use Your Data

We use your data to:

  • Provide and deliver our services
  • Respond to your enquiries and communicate with you
  • Process payments and manage bookings
  • Send marketing emails (only with your consent)
  • Analyse website performance via analytics tools
  • Comply with legal and tax obligations

5️ Who We Share Your Data With

We may share your data with trusted third parties to help us deliver our services:

  • Payment processors (e.g. Stripe, Xero)
  • Email marketing platforms (e.g. MailerLite)
  • Analytics providers (e.g. Google Analytics)
  • Delivery and logistics partners (where necessary)

We only share information when it is necessary and ensure your data is protected.

6️ How Long We Keep Your Data

We retain your data only as long as necessary for:

  • Providing our services and fulfilling our contracts
  • Legal, accounting and tax purposes
  • Ongoing marketing communication (unless you opt out)

You can request deletion of your personal data at any time (subject to legal obligations).

7️ Legal Basis for Processing Your Data

We rely on the following legal bases under UK GDPR:

  • Consent – when you sign up for marketing communications
  • Contract – to fulfil our obligations when you purchase our services
  • Legitimate interests – to manage and improve our website and services
  • Legal obligation – where required to comply with UK law

8️ Your Data Rights

You have the right to:

  • Access your personal data
  • Request correction of your data
  • Request deletion (where applicable)
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please contact us at the details provided above.

9️ Third-Party Services

We use the following third-party services which may process your data:

  • Google Analytics (website analytics)
  • Stripe (payment processing)
  • MailerLite (email marketing)
  • Genie Ai (CRM and email marketing)

These companies are responsible for protecting your data and have their own privacy policies.

10 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review this page periodically for any changes.

By using our website and services, you agree to this Privacy Policy.

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